Last Updated
This Privacy Policy was last updated on December 2024. We may update this policy from time to time, and we'll notify you of any material changes.
Information We Collect
Information You Provide
We collect information you voluntarily provide to us, including:
- Contact Information: Name, email address, company name, and job title when you request early access or contact us
- Product Data: CAD files, BOMs, and other product information you upload to our platform
- Communication: Messages, feedback, and other communications you send to us
- Account Information: Username, password, and profile information when you create an account
Information We Collect Automatically
We automatically collect certain information when you use our services:
- Usage Data: How you interact with our platform, features used, and time spent
- Device Information: IP address, browser type, operating system, and device identifiers
- Cookies and Tracking: We use cookies and similar technologies to improve your experience
- Analytics Data: Aggregated data about platform performance and user behavior
How We Use Your Information
Primary Uses
- Service Delivery: To provide and improve our 3D product intelligence platform
- Digital Product Passports: To generate compliant DPPs and traceability reports
- Customer Support: To respond to your inquiries and provide technical support
- Platform Improvement: To analyze usage patterns and enhance our services
Communication
- Product Updates: To inform you about new features and platform improvements
- Marketing: To send you relevant information about our services (with your consent)
- Compliance: To meet regulatory requirements and legal obligations
Information Sharing
We do not sell your personal information. We may share your information in the following circumstances:
Service Providers
We work with trusted third-party service providers who help us operate our platform:
- Cloud hosting and infrastructure providers
- Analytics and monitoring services
- Customer support and communication tools
- Payment processing services
Legal Requirements
We may disclose your information when required by law or to:
- Comply with legal obligations or court orders
- Protect our rights, property, or safety
- Prevent fraud or security threats
- Respond to government requests
Data Security
Security Measures
We implement industry-standard security measures to protect your information:
- Encryption: Data is encrypted in transit and at rest
- Access Controls: Strict access controls and authentication
- Regular Audits: Security assessments and vulnerability testing
- Secure Infrastructure: Enterprise-grade hosting and monitoring
Your Rights
You have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Export your data in a machine-readable format
- Opt-out: Unsubscribe from marketing communications
Data Retention
We retain your information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Meet regulatory requirements for Digital Product Passports
International Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including:
- Standard Contractual Clauses (SCCs)
- Adequacy decisions by relevant authorities
- Other appropriate safeguards as required by law
Children's Privacy
Our services are not intended for children under 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will:
- Post the updated policy on our website
- Update the "Last Updated" date
- Notify you of material changes via email or platform notification
Contact Us
Questions About Privacy?
If you have any questions about this Privacy Policy or our data practices, please contact us:
- Email:john@resolutis.com
- Data Protection Officer:john@resolutis.com/li>
- General Inquiries:john@resolutis.com
Effective Date: December 2024